Managed Services

Why does your business need Managed Services?

 

Your business has embraced the cloud, yet what resources do you have to manage it? Do you have gaps in your IT infrastructure beyond the cloud? Digital Planet delivers a fully Managed Service wrapped around your environment, right up the entire stack. As part of Evros Technology Group, our biggest growth area is not just to provide a Cloud platform, but to manage it too. The Evros Managed Service capability has adapted to the emergence of Cloud Solutions over the past five years, enabling you to bolt on additional support services, and providing custom-built support capabilities for your environment.

Digital Planet, while the largest indigenous Cloud Provider in the market, operates at a level where it is still possible to have direct relationships with customers. This means we can provide support for your environment at all levels, from applications to hardware infrastructure and everything in between. A consultative-led approach based on our experience, we determine whether it is the right solution for your organisation and if it’s the right time. Our Cloud Managed Services delivers a one-stop shop solution right up the IT stack, ready to deliver best of breed outsourced to your organisation today.

Managed Cloud Services

 

Digital Planet has redefined how Cloud Managed Services should be delivered.
  • Outsourced Helpdesk

    Our Service Desk is the first point of contact for immediate response, continuously focusing on the needs and priorities of our user. The team will triage, mitigate and resolve and in the event of a require escalation, we will gather information to allow for rapid solution response.

  • Hardware Support

    Our Support Service team will triage, diagnose and repair all ICT assets at the customer's onsite which lies outside of the Digital Planet environment, including dispersed office locations.

  • Systems Infrastructure Support

    The Systems Infrastructure Service delivers your daily system administration tasks and management on the cloud solution, with a wide array of skilled resources to maintain performance, capacity and availability of the customer's environment.

Managed Services
  • Network Infrastructure Support

    The Network Infrastructure Service provides operational technical support to clients on all of their identified network and Wi-Fi infrastructure, from various manufacturers outside of the connected Digital Planet network.

  • Backup Support

    The Backup and Replication Support Service provides operational technical Backup support to clients on their own identified environment. The service monitors, manages and supports clients' environments and backup and replication related issues.

  • Application Support Service

    The Application Support Service provides the skills needed to support and administer the business applications utilised by end users. We provide management, maintenance and support to defined applications that directly underpin business services.

Our Managed Service delivers seamless management and support of your entire mission-critical ICT infrastructure, optimised and resilient 24x7x365 from our state of the art NOC.``

Hugh Dawson, Service Director
Hugh Dawson

Managed Services Features

Managed Services
  • Two Network Operations Centres (NOC): Headquarters in Cherrywood and a second location in a Tier 3+ data centre
  • Over 150 highly trained engineers available to your organisation
  • Dedicated Business Account and Technical Account Management
  • Multiple monitoring solutions with issue alerting for all IP-enabled devices
  • Outsourced Service Desk tailored to reporting requirements and high availability SLAs
  • Next generation technology management solutions developed over 25 years

Are you ready to fully optimise the power of Digital Planet? Speak with the team today.